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WiFi HotSpots Available for Families Without Internet Access at Home

With 2020-2021 school year starting all online (Virtual Learning), we know there are students in our District who do not have Internet access at home. Every student has been loaned a Chromebook and it is vitally important that all of our students are able to access their classes online.

If you are a family without Internet access at home, please click on the link below and complete the form. We will contact you directly to make arrangements to provide you with a WiFi hotspot, which is a small device that will provide your child with access to the Internet through their Chromebook.

If you signed up for a HotSpot, you will get an email and phone call when the HotSpot is ready to be picked up. All HotSpots will be picked up from your school. 

If your child has a smartphone, they can access their class through data on their phones. It's not ideal, but it's an option until the HotSpot is available.

TECHNOLOGY HELP

Technology Help

Parent/Student Help Desk

We know that there are many small and large issues happening with the technology aspect of Virtual Instruction. We extended the range of help available to our families to specifically help families and students with their virtual instruction needs beyond the technical issues. Please read the following carefully.

Chromebook Problems? Please try these 3 things first!

If that does not work, please call the Help Desk at (805) 306-4500, Extension 4811

When you call the IT Help Desk, you can ask for “Parent Support for Virtual Learning,” (press 1) or “Parent and Student Technical Support” (press 2). This service is available Monday to Friday from 8 a.m. to 3 p.m.

When you choose “Parent Support for Virtual Learning,” you will be connected with one our Teachers on Special Assignment (TOSAs). Our TOSAs train other teachers in how to use our technology tools in the classroom. They will be able to assist you with most questions concerning Google Classroom and other Google applications, Zoom, how to turn in assignments, resetting your District passwords and more.  

When you choose “Parent and Student Technical Support,” you will be connected to a technician in the IT Department who can help you with problems concerning the Chromebooks, Internet HotSpots and other devices that may not be working correctly. 

Email Our TOSAs

Our third option for help is to contact our TOSAs by email to: ParentSupport@simivalleyusd.org. Send us your concerns and we will find the appropriate person to answer. If you email us, please tell us your child’s full name and identification number along with the issues. You can even send screenshots. Most questions will be answered Monday to Friday from 8 a.m. to 3 p.m.